Field Agent has conducted a survey on digital shoppers who’ve made purchases through one of four retailers – Amazon, Walmart, Target, and/or Jet – during the six months that previous the survey. The results came to show precious insights into shoppers’ attitudes toward these 4 retailers.

Which Products Do Shoppers Buy From Amazon, Walmart, Target, and/or Jet?

• Electronics are more likely to be bought from Amazon.com (73%) and Walmart.com (47%), clothing/footwear from Target.com (56%) and household consumables from Jet.com.
• 44% of respondents indicated that they buy packaged groceries from Jet.com, 30% from Walmart.com, 25% from Amazon.com and 18% from Target.com.
• com leads all surveyed online retailers in terms of buying fresh groceries from it and offer the opportunity to pick them from the store for free.
• Clothing/footwear are more likely to be bought online elsewhere except Amazon, Walmart, Target and Jet than any other category.

What Does Amazon, Walmart, Target, and Jet Do Better Than Its Competitors?

• 72% of digital shoppers reported that Amazon is the best retailers in terms of delivery speed.
• Target is better in Sales/promos/coupons with a rate of 39%, while Walmart and Jet have the better prices (not sales/promos) with rates of 53% and 50%, respectively.
• 61% of respondents claimed that they plan to shop more or much more from Amazon.com, compared to 54% form Jet.com, 35% from Walmart.com, and 30% from Target.com.

Where Do Digital Shoppers in the US Shop Online?

• 9 out of 10 of respondents said that they’ve made a purchase from Amazon, compared to 70% who have done so from Walmart, 52% from Target and 10% from Jet.
• 82% indicated that Amazon is their primary online retailer, compared to only 14% who voted for Walmart, 4% for Target, and 0.4% for Jet.
• On a scale from 0-10 measure the loyalty for the surveyed retailers, Amazon ranked at the top with a 6.8 degree, followed by Target (5.5).

A Graph Shows What Do Digital Shoppers in the US Buy Online but Not From Amazon, Walmart, Target and Jet – 2018

Methodology:

Data were driven from 1,039 online retailers shoppers who have purchased through Amazon, Walmart, Target, and/or Jet in the United States. amazon.com (n=304), walmart.com (n=303), target.com (n=287) and jet.com (n=145).