Introduction AfterShip conducted a survey to explore how estimated delivery dates (EDD) impact shopper behavior and attitudes. This report presents the data, analysis, and insights gathered from our online survey. A survey completed by approximately 500 shoppers worldwide Participants made an online purchase in the past 12 months Ages 18-75 Representing 51 countries Key Questions …
In July 2018, MetaPack has conducted its annual report ‘the 2018 State of eCommerce Delivery’ on over 3500 consumers in Canada, France, Germany, the Netherlands, Spain, the UK, and the US to provide deep insights into what consumers want when it comes to delivery and examines how the delivery choices shoppers encounter influence the online …
When Nordic consumers get to predict the future’s delivery methods, a locked box for deliveries by the home tops most wish lists. The box for deliveries entails increased control and convenience for the recipient. Home delivery is attractive to many people but entails challenges when no one is home, which many people hope the box …
Delivery tracking option throughout the fulfillment of the delivery process set clear expectations about when an order will arrive. which can help minimize the potential for order cancellation. It also goes a long way to reducing customer anxiety and boosting customer satisfaction. Being able to trust a retailer to deliver their online purchase is important …
Online shopping trend is very popular nowadays. This process requires a medium for buying goods and services that is the internet. There are many factors that can influence consumer’s online buying behavior, these factors may vary from individual to individual. Being able to return products easily is essential when incorrect items are delivered or if …
Same-day delivery has the potential to change the way that online consumers shop. It integrates the convenience of online retail with the immediacy of bricks-and-mortar stores. In the recent years, it was too obvious that the number of companies that started to pilot and operate new models of same-day delivery, including incumbent logistics providers is increasing. Online …
The importance of the speed of shipping to earn the online customer loyalty is not the only important factor regarding online shopping delivery. Consumers care about the cost & aesthetics, too. Online shoppers said they would be somewhat more likely or much more likely to purchase from a retailer that offers where the delivery is to …
The consumer nature is dynamic and that affects the future of retail, which is now about much more than just online shopping. On another side, technology such as connected home devices, virtual & augmented reality, streaming T.V services, voice ordering and drones have made digital shopping easier and more integrated into everyday life. 46% of US …