Disruption and adaptation are changing the retail model and blurring the lines among retailers, brands, and wholesalers. Online pure-plays are opening brick-and-mortar stores and traditional retailers are experimenting with new store models and in some cases, expanded experiential brand strategies that include new revenue sources, such as services or food and beverage options. Retail is …
Payment has evolved from the physical exchange of notes and coins, to writing checks, to transferring payment card details over the phone or the Internet. This evolution has involved a shift from the physical transference of tangible tokens of value to an exchange of information between parties. The emergence of e-commerce has further digitized the …
Mobile payments have the opportunity to swell the ranks of online shoppers around the whole world as more and more fast-growth economies are looking to expand cashless societies. Usage of alternative payment methods is growing not only as a response to consumer demand but also as a government prerequisite. As a result of the substantial …
The idea of paying for products and services by using our mobile devices seemed like a scene straight out of a future movie not long ago, but more Internet users now are using their mobile devices to pay for an item or a service. Using a mobile device to pay from anywhere in a store …
The way consumers shop and buy is steadily evolving, with new technology having an unprecedented impact on the customer experience. That lead traditional retailers to look at how digitalisation can help benefit the in-store experience. Also, online brands are exploring ways to change their transaction-focused shopping experience into something richer and more satisfying for the …
A mobile wallet is a financial instrument that allows businesses and individuals to receive and send money via mobile devices. It is a type of e-commerce model that is developed with mobile devices owing to their convenience and easy access. A mobile wallet is also called mobile money or a mobile money transfer. Digital wallets refer …
Needless to say that improving customer experience starts with monitoring the fast-changing technology landscape — and its impact on consumer behavior. For the 5th year in a row, TSYS has surveyed more than 1000 of Canadian consumers to track the most important trends in how they’re thinking, feeling and going about making offline and online …
Payments continues to be one of the brightest spots in the financial services universe, propelled by continuing technological advances, and expanding digital and noncash mechanisms. Alternative payment methods are expanding to meet the needs of consumers online, led by eWallets and bank transfers. But cash remains the leading payment method at the point of sale. …