Tag: Customer Service

This is a period of digitalization. From layman to huge business owners, all are making use of the internet and online services to solve everyday queries. Each and every decision is influenced by the internet to a certain extent. According to a study by two reliable platforms, internet users on average spend more than 6 …

Digital PR involves gaining high-quality backlinks from websites and online publications and honest (hopefully good) customer reviews. Thus, Improving Business awareness and connecting better with customers. Digital PR helps you reach your target customers by featuring your business on websites they read, podcasts they listen to and on social media accounts they love. It can get …

The holiday shopping season is the greatest sales period for retail for the whole year. But what keeps people coming back after the holidays?!! If they visit your store for a Black Friday deal, what could make them stay loyal?!! Criteo conducted global consumer research and crunched data across 1.9 billion active monthly shoppers to …

Running a business is a huge undertaking. As a business owner, you need to make sure you’re doing everything you can to keep the business afloat and running smoothly, whether it’s making sure the company is profitable, employees are stable, and any risks are limited.  One big risk that business owners tend to overlook is …

If you were to look at all of the biggest and most successful companies around the world, you will notice that they all have an excellent brand reputation. Branding is how you differentiate yourself from the competition, so if you are able to make your company viewed in a positive light, it will help you …

85% of Internet users in Germany use WhatsApp on a daily basis. We’ll explore how Vodafone Germany enhanced its customer service process through WhatsApp Business. Vodafone Group is a British multinational telecommunications conglomerate, with headquarters in London and Newbury, Berkshire. Moreover, It predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. Vodafone …

About three-quarters of consumers believe that in-stores provide the best customer services, followed by the web with a rate of 38% then emails with a rate of 31%. Social media ranked late _at the fifth place_ with only 24%.