Indicators
65% of Organizations Consider Data Analysis as a Great Factor to Improve Customer Experience in USA, 2018 | Adobe & Econsultancy
Presenting a magnificent customer experience is one of the top priorities for companies. Organizations in the USA revealed that improving data analysis capabilities to understand the customer experience requirements is an important factor in 2018 rated by 65%, compared to the factor of optimizing internal collaboration between creative and marketing teams that ranked as the second factor …
Indicators
Better Interaction Is the Top Positive Customer Experience Reason, 2017 | Signal & Digital Ascendant
Nearly 2 in 3 consumers (64%) indicated that their favorite retail brands give them an overall better customer experience in-stores/websites by providing them with consistent experiences, regardless of the digital platform or purchase channel consumers used to interact with them. Besides, 63% said their favored retail brands are which provide them by a trustworthy with …