Indicators
Delivery to a Locked Box For Deliveries by The Home is The Most Predicted Future Delivery Method by Nordic Online Consumers at a Rate of 54%, 2018 | PostNord
When Nordic consumers get to predict the future’s delivery methods, a locked box for deliveries by the home tops most wish lists. The box for deliveries entails increased control and convenience for the recipient. Home delivery is attractive to many people but entails challenges when no one is home, which many people hope the box …
Indicators
29% of North American Marketers Are Making Their Experience Valuable as Possible to Improve The Customer Experience | Adobe & Enconsultancy
Customer experience is an integral part of customer relationship management (CRM), it is important because a customer who has a positive experience with a business is more likely to become a repeat and loyal customer. 29% of surveyed marketers in North America indicated that making their experience as valuable as possible is the first important factor in …
Indicators
65% of Organizations Consider Data Analysis as a Great Factor to Improve Customer Experience in USA, 2018 | Adobe & Econsultancy
Presenting a magnificent customer experience is one of the top priorities for companies. Organizations in the USA revealed that improving data analysis capabilities to understand the customer experience requirements is an important factor in 2018 rated by 65%, compared to the factor of optimizing internal collaboration between creative and marketing teams that ranked as the second factor …
Researches
POS/Customer Engagement Survey in North America, 2017 | BRP Consulting
Engaging the customer to enhance the shopping experience through personalization and relevance is the key factor to winning and keeping customers. Of course, it’s not surprising that meeting the expectations of today’s customers has become extremely challenging. Besides that, the networks in the past were unreliable, slow and expensive, but today’s networks are robust, reliable and resilient network technology. …
Indicators
Better Interaction Is the Top Positive Customer Experience Reason, 2017 | Signal & Digital Ascendant
Nearly 2 in 3 consumers (64%) indicated that their favorite retail brands give them an overall better customer experience in-stores/websites by providing them with consistent experiences, regardless of the digital platform or purchase channel consumers used to interact with them. Besides, 63% said their favored retail brands are which provide them by a trustworthy with …
Indicators
“Social Media Updates” Gives the Highest Customer Engagement, 2016 | Octane Research
“Social media updates” grabbed the highest rate (40%) of the best performing digital channels that delivered maximum customer engagement in 2016. Email/newsletter campaigns ranked the next (32%), followed by SMS campaigns (14%).