Tag: Customer experience optimization

Improving Customer Retention It’s well known that retaining an existing customer is more cost-effective and simpler than acquiring a new one. In fact, it can be up to five times more expensive to attract a new customer than to keep one. That’s why eCommerce retailers should prioritize enhancing customer retention. But where should you begin? …

Introduction: What is Customer Experience?  In recent years, customer experience (CX) has moved from marketing buzzwords to a critical boardroom topic as executives recognize its role as a key competitive differentiator. CX has become a defining characteristic for brands, often determining success in an increasingly competitive market. However, amid growing pressure to meet evolving consumer …

Introduction By 2024, 80% of technology products and services will be created not by traditional tech professionals, but by citizen developers using low-code/no-code tools (Gartner). Tools like WYSIWYG editors, visual coding suites, and AI are revolutionizing application development, and enterprise ecommerce is no exception. In the U.S., 80% of businesses already utilize low-code platforms. These …

Introduction Customer expectations demand personalization, yet many organizations lag. McKinsey reports that 71% of consumers expect personalized interactions, driving 40% more revenue for fast-growing companies. To achieve true benefits, AI, data centralization, and real-time insights are essential for tailoring content and fostering genuine connections. However, only 20% of digital CX practitioners currently reap the rewards …

Introduction The corporate landscape is experiencing a profound transformation fueled by digital advancements, notably the rapid integration of artificial intelligence (AI) into everyday operations. McKinsey projects that AI-driven productivity enhancements could yield annual economic gains ranging from $2.6 trillion to $4.4 trillion globally. Additionally, a recent Gartner study indicates that 81% of IT departments are …

Data management is an important tool for companies to stay on top of their game, in today’s digital age, businesses are accumulating vast amounts of data at an unprecedented rate. However, the challenge is not just about collecting input. It is about effectively managing, analyzing, and utilizing that input to drive success. This has led …

Delivering a great customer experience is hugely important for any business. The better experience customers have, the more repeat custom and positive reviews you’ll receive, while simultaneously reducing the friction of customer complaints and returns, great customer experiences don’t happen by accident, they require a vision and a plan to get there, a great customer …

Technology changes so rapidly that it’s hard to keep up. Every day, a new app, device or platform is piled onto the growing tech stack available to media, marketers, and communicators. Like it or not, future success relies upon the ability to utilize these new tools for analyzing complex data, engaging diverse audiences and measuring …