FreeWheel is looking for a Technical Writer in Chicago, United States. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Lead the creation or updates of end-user product documentation, gathering input from engineering, product management, trainers, and support teams.
• Design how-to and FAQ content to support new and existing products that increase user comprehension and decreases support call volume.
• Improve, implement, maintain and adheres to technical communications documentation standards for both Self-Service Knowledgebase and integration to in-app product help guides.
• Support current knowledge of technical writing techniques, tools, methodologies, human/computer interface, and graphical user interface development guidelines.
• Maintain records and files of work-in-process, released work, and revision updates.
• Arrange for duplication and distribution of materials.
• Draft technical tips and bulletins for internal and external communication.
• Run production-quality documents to meet product launch deadlines.
• Work as a resource for colleagues with less experience.

Job Requirements:

• Bachelors degree preferred in communications, science, information technology.
• At least 5 years of related experience.
• Expert knowledge of and adherence to standard technical writing styles and guidelines.
• Sound project management and cross-team coordination skills.
• Effective experience in proofreading and editing English-language documents.
• Expert knowledge of product development concepts and processes.
• Solid writing skills.
• Ability to comprehend technical concepts and workflows.
• Able to organize and manage multiple deadlines and priorities efficiently.
• Ability to work independently from home or/and office with hours agreed upon by their manager.