The Adecco Group is looking for a German Content Support Professional in Cork, Ireland. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Work as frontline (primarily online channels) and escalation support to both end customers and internal support teams.
• Participate in the creation and translation of knowledge base articles.
• Produce solutions by identifying problems, researching answers, and guiding customers through corrective action.
• Oversee, respond and interact with a support forum and online community.
• Recognize top contributors on community and implement engagement options to encourage continued contributions.
• Stay abreast of issues raised via customer contact and community.
• Accurately capture the details of each contact in CRM. Document and escalate new and unresolved issues.
• Replicate customer reported issues to validate functionality.
• Analyze cases and provide feedback and training to rest of the global support team.
• Present updates and recommendations on top issues seen by customers.
• Create search testing of common terms brought up during customer interactions.

Job Requirements:

• Effective Networking experience or equivalent qualification is desirable.
• Proficient experience of supporting network equipment will be an asset.
• Proven track record in supporting customers via social media and forum channels would be advantageous.
• Demonstrated understanding of PC hardware/software as well as the Windows operating system.
• Strong written communication skills with the ability to support both highly technical and novice customers.
• Solid time management skills and ability to work independently.
• Sound analytical qualities with the ability to identify systemic issues.
• Fantastic team spirit and mentality with a focus on customer satisfaction.
• Fluent English and German, both Oral and Written.

About The Adecco Group :

The Adecco Group delivers people solutions on a local and international level, shaping the future of work and the global employment landscape. Its solutions are trusted worldwide and provide a global conscience in human resources.