• Monitor the end-to-end distribution of NBCUniversal digital assets across a diverse portfolio of products, platforms and partnerships.
• Perform L1 monitoring and support of digital delivery workflows internal infrastructure and product, including L2 escalation, resolution and reporting out.
• Physical checks on endpoint devices and platforms to ensure assets are available as expected.
• Partner with GMO peers on delivery assurance and reliability to internal and external clients.
• Partner with engineering to monitor traditional and digital (terrestrial IP) signal transmission.
• Develop expertise in distribution workflows and communicate support case learning’s cross-departmentally in order to help firm-up operations and help refine technical delivery and syndication products and services.
• Create and maintain strong working relationships with internal and external distribution partners.
• Record all issues and discrepancies via NBCU’s proprietary defect tracking tool.

Job Requirements:

• Bachelor’s degree or related field experience is required.
• At least 1- year previous industry, database or related analytic experience is required.
• Strong computer skills, including MS Office Suite with a particularly strong knowledge of MS Excel, is required.
• Effective experience in a NOC, Digital Operation or Media Operations facility strongly preferred.
• Proven experience in a support role strongly preferred.
• Excellent written and verbal communication skills.
• Expert knowledge of digital product and distribution systems, standards and processes.
• Familiarity with digital video and audio, troubleshooting and test techniques.
• Prior experience with video encoding, delivery distribution workflows.
• Sound attention to detail, communication and interpersonal skills.
• Effectively flexible in approach, and respond well to pressure.
• A track record of meeting or exceeding performance expectations.
• Interested candidates must submit a cv/resume through www.nbcunicareers.com to be considered.
• Willing to work in Englewood Cliffs, NJ.
• Be willing and able to work on any shift including, overnights, swing, or weekend.
• Be willing to travel and work overtime, and on weekends with short notice.