Digital Marketing Jobs & Apprenticeships

Intellectsoft

Ukraine

Expires on 2020-02-17

Job Type Full Time Experience Needed +3 Years

Customer Support Specialist

Intellectsoft is seeking a Customer Support Specialist in Kyiv, Ukraine. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

  • Report directly to Product Manager of the Mobile Roadie.
  • Maintaining, creating, expanding, strengthening relationships with our clients.
  • Being the prime point of contact for customers around all key areas of success management (feature usage, product maintenance, and enhancement).
  • Respond to support queries via phone, email, and chat.
  • Managing and processing customers requests, keeping them informed of incident progress, collecting feedbacks upon completion.
  • Ensure that all user requests are satisfied in a user-centered, professional and timely manner.
  • Ability to understand customer requirements, identify upsell and cross-sell opportunities.
  • Work in close collaboration with product development team to meet customer requirements and improve our product.
  • Work with bug tracking system (Jira) for ticket creation, execution and control.
  • Content development management in web CMS and building the iOS/Android applications for customers according to requirements.
  • Analyze the customer requirements and communicate with the customer on clarification.

Job Requirements:

  • 3 years of customer or technical support experience.
  • Desired level of English language — Upper-Intermediate – outstanding oral and written communication skills.
  • Experience working with zendesk.com and other SaaS software tools will be a plus.
  • Independent, customer oriented.
  • Familiar with troubleshooting mobile devices, general technical capacity.
  • Proactive understanding of customer’s needs and delivery of satisfactory services/solutions.
  • Be able to relay information to both technical and non-technical users.
  • Analytical and problem-solving skills, with keen attention to detail.
  • Ability to present ideas in user-friendly language.
  • iOS and Android UI/UX basic principles.
  • Experience with JIRA or any other bug tracking tools.
  • Skills in CI (Jenkins) will be a plus.
  • Desire to interact, face-to-face communication and achieve common goals with all participants of the project.
  • The ability to explain your point of view in plain language.

NICE TO HAVE

  • Experience with app publishing in App Store and Google Play.

Benefits

  • Good opportunities to work with remarkable teams from all over the world.
  • Lighthearted, inspiring and open company culture.
  • Health Insurance coverage.
  • English language courses.
  • Fresh fruit and other snacks onsite.
  • Fun corporate events 🙂
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