Uber is looking for a Content Specialist in Hyderabad, India. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Design, document and maintain the accuracy of standard operating procedures (SOPs) for customer support processes using flowcharts.
• Aid with ongoing large-scale audits of support content to ensure adherence to proper quality standards.
• Use ticket coding to conduct root cause analysis and refine support policies and procedures.
• Improve subject matter expertise in several lines of businesses.
• Proactively recognize opportunities to improve workflow and processes.
• Lead and prioritize steady stream of content requests from multiple teams with short, frequently changing timelines.
• Learn and master multiple knowledge bases and content management tools.
• Be the source of knowledge to train, educate new members in the team and answer questions from stakeholders.

Job Requirements:

• Bachelor’s degree.
• Minimum 1- year work experience.
• Solid and proven expertise in strong, grammatically correct English language skills (both verbal and written).
• Sound eye for detail which includes identifying customer problems swiftly and correctly while solving queries as this can impact company relations.
• Have a problem-solving mindset.
• Outstanding customer obsession mindset with evidence of taking independent and appropriate decisions for the customer.
• Open to work in 24X7 support.
• Willingness to work in shifts.