Clear Information About Delivery Charges Before Purchasing is The Most Important Factor For Online Shoppers at a Rate of 70%, 2017 | IPC
E-Commerce & Retail | Global
Online shopping trend is very popular nowadays. This process requires a medium for buying goods and services that is the internet. There are many factors that can influence consumer’s online buying behavior, these factors may vary from individual to individual. Being able to return products easily is essential when incorrect items are delivered or if the item is broken and so on, it also gives consumers the confidence to buy items such as clothing and shoes without having to try them on first.
Take a glance at the most important factors of online shopping delivery for digital buyers:
- Clear information about delivery charges before purchase is ranked as the most important factor for online shoppers with a rate of 70%.
- Simple and reliable return process & free returns are ranked as the second important factors that influence online shoppers to purchase products at a rate of 57%.
- Free delivery on purchases over a particular value comes at next as an important factor that drives shoppers to make an online purchasing process with a rate of 54%.
A Graph Shows The Most Important Delivery & Tracking Factors For Online Shoppers, 20
International Post Corporation (IPC)
International Post Corporation (IPC) is the leading service provider of the global postal industry that provides leadership by driving service quality, interoperability and business-critical intelligence to support posts in defending existing business and expanding into new growth areas. It is a cooperative association of 24 member postal operators in Asia Pacific, Europe and North America. IPC’s solutions and services are used by over 180 posts worldwide. Since 1989 IPC has set standards for upgrading quality and service performance and developed technological solutions that help members enhance service for international letters, packets and parcels. IPC engages in industry research, creates business-critical intelligence, provides a range of platforms and programmes for member post CEOs and senior management to exchange best practices and discuss strategy.
