Executives are implementing automation for efficiency, freeing workers from repetitive tasks, streamlining the back office and looking for cost savings. Now, they are exploring intelligent automation to establish thinking processes. Processes that communicate real-time insights to employees, customers, and partners across an expanding ecosystem. The ability to add intelligence to automation opens a new universe of possibilities that will have a profound impact on the way organizations operate and the way that the work gets done. Intelligent automation technologies offer the opportunity for improved customer experience and on-demand delivery by delivering what customers want and when they want it. This intellectually acts like a human brain so no human intervention is required for automation. The challenges for organizations are to overcome the gap between the time taken to successfully implement automation technologies, such as artificial intelligence,  intelligent automation and the actual time taken to reach maturity.

Take a glance at the experienced impacts of the implemented intelligent automation technology by surveyed executives:

• Improving quality and speed decisions is ranked as the top experienced impact of intelligent automation implementation by surveyed executives with a rate of 83%.
• Increasing operational agility is ranked as the second top intelligent automation benefit experienced by surveyed executives with a rate of 81%.
• Increasing operational efficiency come at next as a benefit of intelligent automation implementation experienced by surveyed executives with a rate of 79%.
• Extending & expanding capabilities also listed as an intelligent automation impact by surveyed executives with a rate of 71%.
• Increasing revenue growth is ranked as an intelligent automation impact by surveyed executives with a rate of 70%.

Figure Shows The Experienced Impacts of Intelligent Automation by Executives, 2019.