Internet users are spending longer and longer online each day, you might expect this mass of online recommendation to be the most powerful source of product discovery. But actually, it’s Ads seen online that are the most likely instigator for generation Z Internet users to find out about new products, brands, and services. Discovery is the first phase of the customer journey. It’s the moment that consumers first come into contact with a new brand, its products, and services. If they like what they see, they’ll explore further. If they don’t, they won’t.
A Figure Shows The Most Used Brand Discovery Channels by Generation-Z, 2019.
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