Digital technologies are transforming every industry and business function, from distribution and logistics to sales, marketing, production, finance, and HR. This digital shift is opening new opportunities, altering business models, and driving the need for increased investment.
Yet, many companies are slow to adapt. For example, they may still rely on manual processes and spreadsheets to manage data, creating bottlenecks when key people struggle to access necessary information. In some cases, tech solutions are purchased in isolation by different departments, resulting in software incompatibility across teams. This often leads to manual data entry, which not only increases the risk of errors but also wastes valuable human resources.
A 2018 BDC study found that businesses slow to adopt new technologies were at the highest risk of falling behind, with many already experiencing declining sales. On the other hand, companies that embraced digital technologies reported stronger sales and profit growth, were more innovative, and were more likely to export their products. To reap these benefits, businesses must take a practical and structured approach to technology adoption.
What is a technology strategy?
The traditional approach to business strategy treated IT as just another department responsible for operational tasks, often disconnected from other areas of the organization. This siloed decision-making process left businesses vulnerable to rapid technological changes within their industries.
To address this, entrepreneurs should adopt a technology strategy that integrates seamlessly with the broader business strategy while supporting the tactics of individual departments. This approach allows companies to prioritize technology initiatives that align with their overall goals, streamline projects across the organization, and build a more customer-focused business.