Digital Marketing Guides & Strategies

The Social Media Management Maturity Model | Brandwatch

Social Media

Social media is now a crucial part of any organization’s marketing strategy, regardless of industry or size. Despite the landscape’s evolution and the success of various companies on these platforms, many social media managers continue to struggle with scaling their efforts and maximizing their organization’s potential. As Brandwatch’s Director of Social Media aptly states:

The Social Media Management Maturity Model | DMC

Brandwatch’s Social Media Management Maturity Model offers a valuable framework for brands to evaluate their maturity level across various attributes and behaviors, providing a roadmap for optimizing social media functions.

To develop this model, we interviewed 15 internal experts with over 60 years of combined experience in social media management. These professionals, working in client-facing roles such as customer success, strategy and insights, and professional services, bring extensive expertise from a range of companies, from small businesses to global corporations.

How to use this guide:

This guide is designed for social media leaders to assess their organization’s current social media management maturity. It will help you identify and address operational, strategic, and governance challenges within your organization and discover strategies to maximize your brand’s overall impact on social media.

The three stages of social media maturity

The Social Media Management Maturity Model | DMC

Each stage of the model highlights specific behaviors and challenges, helping organizations identify their position within the framework. You might already have an idea of where your organization stands by reviewing the graphic above. Continue reading to explore the levels of maturity across key aspects of social media management, such as strategy, senior buy-in, and governance. Additionally, find practical steps to help advance your team’s capabilities.

Beginner

At the outset of their social media journey, organizations often lack the essentials: a clear strategy, leadership investment, and effective workflows. Social media might not have a dedicated owner, or the owner could be juggling multiple roles and responsibilities.

Typically, organizations at this stage exhibit the following traits:

  • Lack of Clear Strategy: Without a clear strategy, these brands face an uncertain future and struggle to create effective content due to the absence of a content development plan.
  • Underestimating Social Media’s Value: The importance of social media is often overlooked, leading to its value being neglected within the organization.
  • Inadequate Processes and Documentation: The lack of formal processes and documentation hampers efficiency and consistency.

How to level up from beginner

Define Your Goals

For beginner-stage brands, goals may include:

  • Increasing brand awareness
  • Growing social presence
  • Connecting with a specific community
  • Creating a central hub for all social media initiatives

Conduct a Social Media Audit

If you already have a social media presence, an audit will provide an overview of existing initiatives and help identify gaps and opportunities for improvement. A social media audit may involve:

  • Identifying owned social media channels and their importance to your brand
  • Reviewing the frequency of posting
  • Assessing types of content shared
  • Determining current ownership of social media responsibilities
  • Evaluating social media performance across networks

Create a Simple Social Strategy

To move beyond the beginner stage, develop a straightforward social media strategy outlining your goals and a plan to achieve them.

If you’re uncertain about what content to produce, observe what competitors and industry leaders are doing and what works for them.

The Social Media Management Maturity Model | DMC

Pro tip: Niall Grogan, Team Lead, North EMEA Account Management at Brandwatch, suggests creating content pillars or focus areas with specific objectives to inspire content ideas. For example, brand awareness content that emphasizes engagement, or product announcement content aimed at conversions. Finding the right mix for your organization is crucial.

Once you decide on your content, establish a posting structure. This will allow you to test different posting times and optimize your content cadence.

Lay the Foundation for Growth

Consistency and structure help brands focus on key metrics and lay a solid foundation for tracking ROI.

By grouping similar posts, social media managers can analyze their performance against specific objectives. They can also track and report on general growth metrics over time, demonstrating how an early-stage strategy is working and the potential it could achieve with more investment.

Organizational skills are essential for laying a good foundation for growth. Start by defining who has the final sign-off on publishing and creating universal naming conventions for campaigns and other marketing assets.

As organizations become more organized, they might explore additional ways to build brand awareness, such as paid social. Paid social can amplify your social media efforts, drive faster results, and help turn your social team into a revenue-generating entity. To secure that budget, social teams will need to convince leaders of the value, and there are helpful tips ahead on how to have those conversations.

Ready to take your social media strategy to the next level? Continue reading the full guide to discover how to assess your organization’s social media maturity, overcome common challenges, and implement effective strategies to maximize your impact. Unlock the full potential of your social media efforts today!

The Table of Contents of “The Social Media Management Maturity Model” Guide:

  • Introduction
  • The three stages of social media maturity
  • Beginner
  • How to level up from beginner
  • Mid-level
  • How to level up from mid-level
  • Advanced
  • How to level up further
  • Experience the social suite of the future

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