Key Findings: This factsheet evaluates the effectiveness of two widely used generative AI chatbots, ChatGPT and Bard (now known as Gemini), in delivering the latest news headlines from specific outlets. We tested both chatbots by requesting the top five headlines from the most popular online news sources across ten countries and analyzing their responses to …
Introduction Tech giants and other companies are expected to invest over $1 trillion in AI capital expenditures in the coming years, yet the tangible benefits remain uncertain. MIT’s Daron Acemoglu and Goldman Sachs’ Jim Covello are skeptical about AI’s payoff. Acemoglu predicts limited economic gains for the U.S. from AI in the next decade, while …
Introduction As high-tech companies adopt generative AI to boost efficiency and spark creativity within their own operations, they must also enable their customers’ AI experiences and drive new revenue streams. Achieving these dual objectives is challenging, but Accenture’s insights offer a strategic roadmap for navigating this transformation. In March 2023, Accenture released a report titled …
Preface Generative AI has rapidly emerged and is evolving at an unprecedented pace. Our teams have already engaged in over 700 client projects, revealing what success looks like in this domain. The key to realizing gen AI’s full potential lies not only in a robust data foundation but also in leadership that embraces new ways …
Executive Summary Opportunity Amid Disruption Half of Swiss executives feel their companies are well-equipped to capitalize on opportunities from technological disruptions, with generative AI (gen AI) being a key driver. Research shows Switzerland ranks third globally in terms of the impact of generative AI on work time. This technology has the potential to significantly enhance …
Introduction Imagine a customer service experience free of hassle—where connecting with a customer agent is seamless. They troubleshoot product issues, reschedule order deliveries, and manage your subscriptions in seconds. Picture speaking with a customer care agent who instantly understands your concerns and sentiments, offering solutions and recommendations that quickly resolve the issue. No long …
Relevance is vital for any enterprise’s future, yet amidst global instability, rapid technological changes, and increasingly unpredictable consumers, achieving and sustaining it has become more challenging than ever. This presents a unique opportunity for marketing leaders, traditionally the guardians of relevance, to take center stage as C-suites increasingly depend on them to navigate these challenges …
Executive summary We’ve entered an era of profound disruption where generative AI offers businesses an unprecedented chance to accelerate their reinvention and achieve new performance levels, surpassing past achievements. Generative AI, led by innovations like ChatGPT, emerged prominently in 2023. According to our research, 8% of companies, identified as the Reinventors, are transforming every aspect …