ICT report has provided several examples of success but also the challenges SMEs may still face. It shows that e-commerce has been enthusiastically embraced by consumers and producers in a number of economies. The value of global e-commerce sales is today well above US$ 1 trillion. E-commerce has also enabled the emergence of numerous tech-savvy and dynamic enterprises in the developing world.
The results reveal that success in crossborder e-commerce requires:
- The Ability to use information and communication technologies for establishing an online business and conducting international e-payments.
- Reorganizing storage and warehouse management to respond to multiple small orders rather than limited bulk orders.
- The ability to deal directly with customers abroad for aftersales service, rather than just working indirectly through a foreign retailer or intermediary.
For more information, please download the full report.