The Adecco Group is looking for a Spanish Network Support in Cork, Ireland. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Produce skilled front line phone, e-mail and chat support to business customers.
• Lead a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support.
• Adapt to the technical level of the customer in order to best facilitate effective communication of solutions or guidance in ongoing troubleshooting.
• Track and contribute to potential directional changes a dynamic business and support structure.
• Exceed customer satisfaction, phone, productivity and other individual and team targets.

Job Requirements:

• A solid mix of both technical knowledge and customer service skills are essential.
• Strong CCNA / CompTIA Network+ certification or equivalent qualification is desirable but not essential, relevant experience will be taken into consideration.
• Effective experience of supporting NAS devices will be an advantage.
• Demonstrated understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN and other network technologies as well as the Windows operating system.
• Fluent Spanish and English, both Oral and Written.
• Sound communication skills with the ability to support both highly technical and novice customers.
• Outstanding time management skills and ability to work under time pressures.
• Fantastic team spirit and mentality with a focus on customer satisfaction.

About The Adecco Group :

The Adecco Group delivers people solutions on a local and international level, shaping the future of work and the global employment landscape. Its solutions are trusted worldwide and provide a global conscience in human resources.