Expedia Group is looking for a Content Specialist in London, United Kingdom. If you meet the requirements below, you will be eligible to apply via Digital Marketing Community.

Job Responsibilities:

• Process content update requests, clarifying details when necessary and making changes in appropriate sections of in-house content tools while adhering to in-house style guidelines.
• Produce excellent customer service by responding in a professional manner upon completion of the request
• Aid maintain property content by capturing and confirming information about property amenities, on-site services, photos, star ratings, and property data. This may involve calling or emailing the partner and performing web research to ensure requisite data is captured.
• Operate expertly toward daily productivity targets and team metrics (due dates); complete all work to program standards as defined for each process.
• Present project support for other content tasks, as assigned.

Job Requirements:

• Effective experience operating within multiple tools/data systems at a time and the ability to learn new software and technical processes quickly.
• Proven track record in Microsoft Word, Excel, and Outlook with Salesforce a plus.
• Proficient experience in a customer-service environment (comfortable calling partners).
• Sound editorial or web content experience.
• Strong writing, spelling, and grammar skills that make for proficient reading comprehension and ability to retain details for complex content processes.
• Excellent interpersonal skills, self-direction combined with Open communication with colleagues to share best practices.
• Solid organizational, time-management, and quality-control abilities.
• Ability to resolve a high volume of work in a deadline-driven environment.