Most users of ride-hailing with rate 83% have never had a bad experience. while using these services. While 16% report that they have had a negative experience at some point or another.
The 16% of users who have had a bad experience using ride-hailing services:
- 68% of them said that there was a clear way to report the problem to people who could help.
- 59% of them said that their problem was taken seriously
- 62% of them said that their problem was ultimately resolved in a satisfactory way